E-commerce Customer Service Specialist

Husqvarna Shared Service Center is an international company with a Shared Service Centre in Warsaw. The finance DTC Team focuses on delivering operational excellence across Europe by stabilizing and ensuring smooth running of queries management processes to provide best service to European businesses.

• Minimum 2 years of experience in e-commerce customer support (preferably in a product-based company)
• Experience in handling 2nd line support and managing complex customer cases
• Fluent English (C1/C2)
• Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
• Experience working with ticketing systems and maintaining high-quality customer communication
• Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
• Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)

• Participation in establishing new centralized e-commerce processes in SSC in customer support area
• Working through incoming second line support tickets
• Extracting and cross validating relevant order data, based on status
• Providing customers with accurate information
• Stabilizing the migrated process
• Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
• Supporting receivables activities such as collections, cash posting, invoicing etc.
• Identifying and implementing process improvements
• Preparing reports and analysis
• Assuring process compliance with Husqvarna policies and regulatory guidelines