Junior Customer Support Specialist (with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions leveraging expertise in strategy, technology, design, engineering, and business operations, with reported 2025 global revenues of €22.5 billion.

• Fluent in German with confident communication skills.
• Proficient in English for smooth collaboration in an international environment.
• Strong problem-solving skills, thriving in a fast-paced setting.
• Customer-oriented with the ability to build positive relationships.
• Comfortable with technology and organized, skilled in Excel and Microsoft Office.
• Motivated to learn, grow, and take on new responsibilities in an international context.

• Handle customer inquiries via chat, email, and phone with confidence and care.
• Troubleshoot issues quickly and provide accurate, timely responses.
• Build lasting relationships with customers through meaningful connections.
• Collaborate with internal teams to ensure smooth and efficient case resolution.
• Maintain clear and accurate records of all customer interactions.
• Identify recurring issues and contribute to improved processes and knowledge base.