IT Support Agent (with English)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and over 420,000 team members in more than 50 countries. The Group reported 2025 global revenues of 0.5 billion euros, delivering end-to-end services and solutions with deep industry expertise and a strong partner ecosystem.

• Comfortable communicating in English in an international environment.
• Enjoys solving problems and working in a fast-paced setting.
• Customer-focused and likes helping people.
• Organized and confident using Excel and Microsoft Office.
• Willing to learn, grow, and take on new challenges in an international role.

• Help customers by answering their questions via chat, email, and phone.
• Solve problems quickly and give clear, correct answers.
• Build good relationships with customers and provide friendly support.
• Work closely with internal teams to close cases efficiently.
• Keep accurate notes and records of customer interactions.
• Notice repeated issues and support improvements to processes and the knowledge base.