Technical Solutions Engineer

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. They leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide clients with competitive advantages. Arista values diversity and inclusiveness and has received awards for engineering excellence, diversity, compensation, and work-life balance.

• Working knowledge of the networking industry, products, and protocols.
• Minimum 3+ years of experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies including AAA, RADIUS, TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), EVPN, IEEE 802.3x flow control, IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2, OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
• Strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting: C++, Java, Python, Perl, JavaScript, shell scripting.
• Knowledge of Cloud Environments and Automation is a plus.
• Strong analytical and communication skills required.
• Minimum education: B.S., ideally M.S. in a technical field (CS/EE preferred) or related.
• Industry certifications and prior TAC experience preferred.

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns during installation, operation, maintenance, and product application or compatibility issues.
• Use interpersonal skills and product expertise to respond to customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.