Technical Support Specialist Fusion 360 (German speaking)

Autodesk is a software company that creates tools for 3D design, engineering, and entertainment, helping innovators create buildings, cars, factories, and movies.

• Bachelor's degree or Diploma in a related field and/or at least 3 years of relevant product experience
• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (including Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle)
• Very good verbal and written English and German communication skills
• Ability to understand and convey complex technical details clearly
• Strong troubleshooting and analytical skills
• Ability to build and maintain strong relationships with partners and customers
• Team player who enjoys supporting and interacting with team members

• Respond to support requests via multiple channels including chat, phone, web, and online forums
• Document support interactions in a company-wide case management system
• Escalate unresolved issues to senior staff as needed
• Research, verify, and document product defects
• Manage personal backlog of support requests
• Provide timely updates to customers and partners on issue progress
• Assist in maintaining and developing internal knowledge base quality using Knowledge Centered Support (KCS) methodology
• Influence and contribute to product management and development for improvements

This is not an open position; applicants are submitting CVs for future roles. Please apply only if authorized to work in Poland.