Microsoft Dynamics 365 CE Developer/Architect

Join our team as a Microsoft Dynamics 365 CE specialist and contribute to a large-scale international project for a client in Saudi Arabia, where you will shape CRM architecture, drive system evolution, and support business-critical processes in a complex enterprise environment.

• Have at least 6 years of experience with Dynamics 365 CE / CRM, covering both custom development and solution architecture
• Communicate confidently in English in client-facing and technical environments (minimum B2/C1)
• Have strong knowledge of Dataverse (data modeling, security model, solution layering)
• Have experience developing plugins (C#), custom workflows/actions, and working with the Web API
• Are familiar with Power Platform (Power Automate, Power Apps) in enterprise-scale solutions
• Have experience taking over and stabilizing existing implementations after another vendor (transition, reverse engineering, documentation, governance)
• Have experience with system integrations (REST / SOAP) and understand selected Azure integration patterns (e.g., Service Bus, Event Grid, Functions, Logic Apps), including monitoring and error handling

Nice to have:

• Experience in contact center / omnichannel and Case Management scenarios in Dynamics 365 (routing, SLA, queues)
• Experience with ALM for Power Platform (pipelines, solution promotion) and DevOps practices
• Experience with test automation for Dynamics 365 (e.g., EasyRepro, Playwright, Selenium, API testing) and building a CRM test strategy

• Review the existing architecture, customizations, and integrations, identifying technical debt and risks, including vendor lock-in concerns
• Develop a system transition plan and define development standards, including branching strategy, ALM, release management, quality gates, and security practices
• Design and implement Dynamics 365 extensions, including plugins, custom workflows/actions, custom APIs, PCF components, model-driven apps, and security configurations with role-based access
• Support core CRM modules (Sales, Customer Service, Contact Center), with a strong focus on Case Management and service process automation (e.g., fraud case routing)
• Design integrations between Dynamics 365 and domain systems (e.g., LOS over CRM), covering both synchronous and asynchronous patterns, along with appropriate integration and monitoring strategies
• Establish architectural standards and guidelines for the client’s internal technical teams (technical leads and production support)
• Define and implement a testing approach for Dynamics 365, including unit, integration, and UI testing, as well as test data, environments, and regression management

We reserve the right to contact selected candidates only.