Dutch/Flemish Speaking Technical Online Support - Relocation to Sofia

Mercier Consultancy Global is the premium division of Mercier Consultancy, dedicated to delivering world-class recruitment and consulting solutions across the healthcare and BPO industries worldwide.

• Fluency in Dutch or Flemish (written and spoken) is required; proficiency in English is an asset.
• Previous experience in technical support or customer service is preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent interpersonal communication skills with a focus on customer satisfaction.
• Familiarity with online support tools and CRM systems is a plus.
• Willingness to relocate to Sofia and experience a new culture.
• A proactive attitude and eagerness to learn about new technologies.

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.