French Speaking Helpdesk Support Agent - Work In Greece - Paid Relocation

Mercier Consultancy specializes in connecting companies with top-tier talent and optimizing outsourcing solutions across industries including customer service and tech. They focus on strategic partnerships in growth, BPO, and corporate expansion.

• Fluency in French and English, both written and spoken
• Excellent communication and interpersonal skills
• Previous experience in helpdesk or customer support is an advantage
• Strong problem-solving and technical troubleshooting skills
• Detail-oriented with excellent organizational capabilities
• Able to prioritize tasks and manage time efficiently
• Positive attitude with strong commitment to client satisfaction

• Provide technical assistance to French-speaking clients through phone, email, and chat
• Troubleshoot and resolve issues promptly to ensure customer satisfaction
• Maintain accurate records of client interactions and resolutions in the helpdesk system
• Educate clients on product usage and support software-related inquiries
• Collaborate with team members to escalate complex issues when necessary
• Gather client feedback to identify service improvement areas
• Participate in ongoing training to enhance product knowledge and support techniques