Global Community Manager (Monopoly World)

Reality Games is a fast-growing mobile gaming company focused on big data and AI to create immersive, location-based gaming experiences. Their latest project, Monopoly World, is a revolutionary location-based mobile game based on the world's strongest gaming IP, transforming the real world into a game board with geolocation, real-time data, and AI personalization. The mission is to redefine how players experience the world around them, including pioneering a complete sonic identity for a global franchise.

• 3–5+ years experience in community management for games or large consumer brands.
• Deep experience with Discord: bots, automations, roles, safety tools, structure, engagement.
• Proven ability to build a community strategy and execute it independently.
• Experience managing or moderating communities of 20,000+ members.
• Strong communication skills in English (native-level tone management preferred).
• Ability to recruit, train, and manage a community/moderation team.
• Understanding of gaming culture, influencer ecosystems, meme culture, and player psychology.
• Crisis management skills — knows how to diffuse conflict and protect the brand.
• Bonus: Experience in F2P mobile games, live operations, and influencer collaborations.

Community Strategy & Leadership:

• Develop the global community strategy for Discord, social channels, and community-driven initiatives.
• Build a scalable structure for communication, moderation, events, and engagement.
• Create tone-of-voice guidelines, community rules, and brand identity for all player-facing channels.
• Lead the long-term vision for community programs, ambassador groups, and creator involvement.

Discord & Social Channel Management:

• Design the architecture of the Discord server (channels, bots, roles, automations).
• Manage daily operations: announcements, events, moderation, partnerships, and player communication.
• Oversee official social channels (TikTok, Instagram, Facebook, Reddit, YouTube) in collaboration with marketing.
• Track sentiment, identify risks early, and maintain a positive culture.

Player Engagement & Activation:

• Run weekly/monthly community activities: contests, missions, giveaways, AMA sessions, livestreams.
• Develop programs for top players, ambassadors, volunteers, and influencers.
• Work with game design and product teams to create community-driven events and in-game connections.

Team Building & Management:

• Recruit and train moderators and community specialists as the player base scales.
• Build internal processes for support, escalation, communication quality, and moderation standards.
• Lead the team through KPIs, feedback, and performance reviews.

Cross-Team Collaboration:

• Work closely with Marketing, Game Design, Product, Support, Art, and LiveOps teams.
• Provide insights on player sentiment, feature needs, and community risks.
• Coordinate messaging for game updates, new features, bug status, and company announcements.

Community Analytics:

• Track and optimize KPIs: active users, engagement rate, channel growth, sentiment, retention, event performance.
• Present actionable insights to leadership and propose improvements based on data.

This is a full-time, on-site role based in Kraków, Poland. Candidates must understand and accept this form of cooperation.