Technical Account Manager - AECO (German-speaking)

Autodesk Customer Success team seeks technical experts with Architecture, Engineering, Construction and Operations (AECO) experience to support large-scale enterprise customers worldwide. The role is within the Technical Adoption and Success group, focusing on customer technical success and growth.

• Bachelor's degree or equivalent in Architectural, Civil or Construction Engineering
• Minimum 5 years' experience using or supporting Autodesk AECO products, especially Autodesk Revit and Autodesk Construction Cloud, for large enterprise clients in professional services
• Strong analytical skills and experience troubleshooting in enterprise environments
• Expert knowledge in workflows and data exchange
• Experience delivering presentations
• Ability to manage multiple projects and set priorities
• Fluency in English and German; additional European languages are a plus

Preferred Qualifications:

• Strong communication and relationship-building skills
• Ability to present technical information live or virtually
• Technical consulting or project delivery experience with large clients
• Experience with Autodesk Navisworks and/or Autodesk AutoCAD

• Establish and maintain working relationships with customers as technical advisor
• Coordinate with Customer Success Manager and Technical Adoption Specialist to execute customer success plans
• Handle and escalate critical issues, monitor service level compliance
• Provide technical assistance and recommendations based on data analytics
• Identify opportunities for improvement initiatives using problem management approach
• Partner with customer IT and design groups for installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions to increase adoption and customer success
• Deliver proactive customer engagement through support case reviews, software performance assessment, and alignment of technical insights with customer objectives
• Manage key events such as major upgrades

Only candidates fluent in English and German are considered. Additional European languages are a plus.