Customer Success Manager 10.000 - 12.000 zł net + VAT (B2B)

Survicate is a company seeking a Customer Success Manager to build strong, long-term relationships with customers, primarily large or enterprise-level companies, to ensure they achieve their goals and derive measurable value from the product. The role involves close collaboration with multiple stakeholders on the customer side and internal teams such as Support, Product, and Sales.

• 2-4 years of experience working with customers in a subscription-based B2B software environment
• Ability to manage relationships and navigate complex organizations
• Strong communication skills with warmth and confidence
• Organized and reliable, capable of managing multiple accounts and follow-ups
• Curious about customer industries and the Customer Success field, staying updated with new strategies and tools
• Tech-savvy with the ability to learn tools quickly and explain product integration within customer tech stacks
• Self-starter who takes initiative, identifies risks and opportunities proactively

• Build and maintain trusted, long-term relationships with key customers, often involving multiple stakeholders and complex needs
• Guide customers through onboarding and help them achieve quick wins with Survicate
• Manage existing business accounts by tracking product usage, customer health metrics, and renewals, identifying risks and opportunities for expansion
• Conduct periodic check-ins, meetings, and business reviews to assess product satisfaction and usage
• Act as the customer’s advocate by sharing feedback, requests, and insights with the Product team
• Support marketing activities by collecting success stories, testimonials, and case studies to showcase customer impact

• Position available for remote work (Europe-based) or hybrid work from Warsaw office
• Application requires CV in English and a short video introduction in English