Senior GameOps Manager

Product Madness, part of the Aristocrat family, is a global gaming company creating top-grossing social casino titles such as Heart of Vegas, Lightning Link, and Cashman Casino. The company has 800 team members worldwide with offices in London, Barcelona, Gdańsk, Lviv, Montreal, and a remote team in the USA.

• Proven leadership experience managing small to medium-sized teams.
• Strong technical understanding of CRM platforms and marketing automation.
• Passion for gaming and ability to inspire the team.
• Exceptional communication skills in English.
• Strategic mindset with excellent prioritization, delegation, and decision-making skills.
• Team-oriented approach and ability to cultivate a positive, collaborative work environment.
• Experience in the gaming industry, LiveOps, or CRM management.
• Strong interpersonal and coaching skills.
• Experience with Jira, Confluence, or similar collaboration and project management tools.
• Analytical and logical thinking to manage complex processes and campaigns.
• Highly organized and adaptable to a fast-paced, evolving environment.

• Lead, mentor, and develop a team of GameOps managers and associates, ensuring high performance and engagement.
• Define and be responsible for execution of medium to high complexity CRM campaigns, lifecycles, and events.
• Collaborate with QA, Art, Dev, Product, Solutions, Data Science, and Customer Service to align campaigns with company objectives.
• Monitor campaign performance metrics, provide insights, and recommend strategic adjustments.
• Ensure high-quality creative assets and marketing copy through review and guidance.
• Drive adoption of guidelines in campaign planning, tools usage, and lifecycle management.
• Advocate for process improvements and enhanced internal tools to support team efficiency.
• Find opportunities for new campaign concepts and innovative strategies.
• Resolve advanced configuration or campaign issues, mentoring the team to independently handle challenges.
• Act as a bridge between GameOps and leadership teams, representing the team’s perspective and initiatives.

Candidates must be authorized to work full-time in the job location without the need for current or future visa sponsorship. No work visa sponsorship is available for this position.