Knowledge Management Lead

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

• Bachelor’s Degree preferred in Business, Communications, Information Science, Journalism, Library Science, or Management and/or industry-approved knowledge management certifications.
• 4+ years of experience in knowledge management, learning and development, content creation, or other relevant areas.
• Experience owning small to medium-sized projects.
• Experience collaborating and owning aspects of large-scale projects.
• Experience acting in a leadership capacity in the workplace.
• Strong passion for learning and implementing knowledge management methodologies and tools.
• Ability to collaborate cross-functionally; proactive and persuasive in working with other teams.
• Experience working in fast-paced environments and implementing high-quality solutions quickly.
• Ability to act autonomously while navigating new and ambiguous business initiatives.
• Excellent facilitation, program management, and communication skills.
• Experience using KM & Documentation platforms such as Confluence, Readme, Documentum, etc.
• Experience in a regulated environment within financial services or related functions preferred, but not required.

• Lead initiatives within the knowledge management space and manage operational knowledge using engaging and innovative techniques.
• Research and implement a new knowledge management system that improves information organization and drives higher user engagement and satisfaction.
• Identify, classify, and track all operational knowledge, including job aids, SOPs, policies, guides, training materials, scripts, email templates, etc.
• Partner with subject matter experts to ensure knowledge is accurate and concise, editing, adding, or removing information as needed.
• Consult cross-functional teams to ensure requirements and practices are clearly documented.
• Design and implement cross-functional knowledge approval processes.
• Manage ongoing maintenance of all operational knowledge and drive continuous improvement.
• Identify and track other knowledge management needs (technical writing, instructional design, etc.).
• Mentor and lead employees supporting knowledge management initiatives.
• Leverage technology to provide realistic references to the website and app, such as emulators and simulators.