Staff Software Engineer (Frontend)

Zendesk is a company that builds software to improve customer relationships, enabling organizations to enhance customer engagement and understanding. Zendesk products are used by more than 100,000 paid customer accounts in over 150 countries and territories. The company is based in San Francisco with operations in the United States, Europe, Asia, Australia, and South America.

• Proven experience in managing full-stack engineering teams, ideally in analytics or data-driven product domains.
• Strong background in reporting and analytics; experience with AI tools is a plus.
• Technical fluency in modern full-stack environments, including front-end technologies (JavaScript, React) and backend languages (Java, Ruby) and distributed systems.
• Exceptional leadership and mentorship skills.
• Strong written and verbal communication skills for engaging with technical and non-technical stakeholders.
• Commitment to driving diversity and inclusion within the team and organization.
• Passion for fostering a culture of continuous learning and professional development.

• Lead and mentor a cross-functional full-stack team of 6-10 engineers, fostering a collaborative and innovative work environment.
• Drive the development of advanced analytics solutions (HyperArc, Explore) serving thousands of end-users.
• Support the team's efforts in integrating advanced AI tools and analytics capabilities into products.
• Cultivate a culture of continuous improvement and knowledge sharing.
• Collaborate closely with stakeholders and other engineering teams to align on product vision and goals.
• Advocate for best practices in software development, ensuring scalability, performance, and maintainability.
• Ensure transparent communication across teams and departments to facilitate alignment and understanding of goals and objectives.

Zendesk is an equal opportunity employer committed to diversity and inclusion. Employment consideration is without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available for applicants with disabilities.