Salesforce Administrator

We are a premier Amazon brand agency worldwide and one of the fastest-growing companies in the United States. Our comprehensive solution enables global businesses to optimize their presence and maximize sales on the world’s top e-commerce marketplace.

• 2–4+ years of hands-on experience as a Salesforce Administrator or in a similar CRM administration role.
• Strong proficiency in Salesforce Sales/Service Clouds, Flow Builder, Data Loader, and Salesforce DevOps Center.
• Proven experience configuring and maintaining Salesforce environments in a business setting.
• Advanced proficiency in Agentforce Agent Builder, Data Cloud, and AI Prompt Engineering.
• Active Salesforce Certified Administrator is mandatory; Advanced Admin or AI Associate is highly preferred.
• Strong analytical problem-solving and ability to translate stakeholder business requirements into technical "User Stories".
• Experience supporting sales, marketing, or customer service teams through CRM systems.
• Experience working in remote teams and collaborating with cross-functional departments.
• Strong understanding of CRM data architecture and system optimization.
• Experience maintaining data quality, data governance, and reporting accuracy.
• Ability to manage large datasets and ensure proper data structure within Salesforce.
• Strong problem-solving and troubleshooting skills for user issues.
• Experience providing user training, documentation, and onboarding support.
• Ability to communicate technical concepts clearly to non-technical teams.
• Advanced English proficiency (written and spoken) to support global teams.
• Full-time availability aligned with US EST business hours (9AM–5PM EST).
• Ability to work independently in a remote environment while managing multiple priorities.

• Manage the Salesforce Setup menu, including user access, profiles, roles, and permission sets.
• Maintain organizational security using Organization-Wide Defaults (OWD) and sharing rules.
• Build and maintain "no-code" automation using Flow Builder.
• Configure Agentforce AI agents to automate customer service responses and sales workflows.
• Oversee data health, deduplication, and migration using Data Loader.
• Design custom reports and Lightning Dashboards to provide leadership with real-time business intelligence.
• Use Lightning App Builder to create personalized page layouts, dynamic forms, and mobile-responsive interfaces.
• Act as the primary contact for troubleshooting system issues.
• Develop and deliver training modules via Trailhead Custom Learning Paths to onboard new employees.
• Perform regular Salesforce Health Checks to ensure data protection and compliance with global regulations like GDPR or CCPA.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement.