Monitoring Engineer

ZEN.COM is a smart financial app designed for everyday life, offering fast, secure payments, online shopping, and personal finance management. It features cashback on purchases, spending control, purchase protection, and a multi-currency account for international use with favorable exchange rates and no hidden fees.

• University degree in IT or a related field.
• At least 3 years of experience in the IT industry.
• Hands-on experience with monitoring tools such as Grafana, Prometheus, VictoriaMetrics, Zabbix, CheckMK, Datadog, Nagios, InfluxDB, or ELK Stack.
• Ability to configure alerts and dashboards.
• Understanding of protocols and data formats such as SNMP, ICMP, HTTP(S), REST API, JSON, and YAML.
• Basic knowledge of Linux/Unix environments.
• Basic understanding of networking (TCP/IP, DNS, routing, load balancing).
• Ability to analyze logs and correlate events using tools like Grafana Loki, ELK Stack, or Graylog.
• Strong analytical and problem-solving abilities.
• Ability to work independently and take full ownership of assigned tasks.
• Team player with excellent communication skills, able to collaborate with development and operations teams.
• Proficient in English (able to read technical documentation and communicate clearly).

Nice to Have:

• Understanding of distributed systems and High Availability (HA) concepts.
• Experience with scripting languages such as Bash, Python, or Go.
• Familiarity with incident and ticket management tools like Jira, Opsgenie, PagerDuty.
• Experience with event streaming or message queue systems such as Kafka, RabbitMQ.
• Familiarity with CI/CD pipelines and containerization technologies like Docker, Kubernetes.
• Knowledge of ITIL, DevOps, or SRE principles.
• Experience working with high-cardinality metrics and large-scale telemetry data.

• Design, implement, and maintain monitoring solutions for infrastructure, applications, and services.
• Create, improve, and manage dashboards, metrics, and alerting rules in tools like Grafana, Prometheus, VictoriaMetrics, or InfluxDB.
• Collaborate with development, DevOps, and operations teams to ensure observability of all critical systems.
• Analyze incidents and monitoring data to detect trends, performance issues, and anomalies.
• Optimize alerting strategies to reduce noise and improve detection of real issues.
• Integrate monitoring tools with other platforms (e.g., alerting systems like Opsgenie, ticketing tools like Jira).
• Maintain documentation related to monitoring processes, standards, and best practices.
• Continuously evaluate and improve monitoring infrastructure to support scalability, reliability, and efficiency.