Senior GameOps Manager

Product Madness is part of the Aristocrat family, creating top-grossing social casino titles such as Heart of Vegas, Lightning Link, and Cashman Casino. The company has 800 team members globally, with headquarters in London and offices in Barcelona, Gdańsk, Lviv, Montreal, and a remote team in the USA.

• Proven leadership experience managing small to medium-sized teams.
• Strong technical understanding of CRM platforms and marketing automation.
• Passion for gaming and ability to inspire the team.
• Exceptional communication skills in English.
• Strategic mindset with excellent prioritization, delegation, and decision-making skills.
• Team-oriented approach and ability to cultivate a positive, collaborative work environment.
• Experience in the gaming industry, LiveOps, or CRM management.
• Strong interpersonal and coaching skills.
• Experience with Jira, Confluence, or similar collaboration and project management tools.
• Analytical and logical thinking to manage complex processes and campaigns.
• Highly organized and adaptable to a fast-paced, evolving environment.

• Lead, mentor, and develop a team of GameOps managers and associates, ensuring high performance and engagement.
• Define and be responsible for execution of medium to high complexity CRM campaigns, lifecycles, and events.
• Collaborate with QA, Art, Dev, Product, Solutions, Data Science, and Customer Service to align campaigns with company objectives.
• Monitor campaign performance metrics, provide insights, and recommend strategic adjustments.
• Ensure high-quality creative assets and marketing copy through review and guidance.
• Drive adoption of guidelines in campaign planning, tools usage, and lifecycle management.
• Advocate for process improvements and enhanced internal tools to support team efficiency.
• Find opportunities for new campaign concepts and innovative strategies.
• Resolve advanced configuration or campaign issues, mentoring the team to independently handle challenges.
• Act as a bridge between GameOps and leadership teams, representing the team’s perspective and initiatives.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.