Implementation Engineer

Silent Eight is a leading RegTech firm developing AI-based products to combat financial crimes such as money laundering, terrorism financing, and systemic corruption. They work with large international financial institutions including Standard Chartered Bank and HSBC.

• Experience with CI/CD tools (Jenkins or similar), basic Kubernetes operations, and proficiency in Linux environments.
• Familiarity with observability and monitoring tools such as Grafana and Prometheus.
• Ability to use scripting languages like Python, Bash, or PowerShell for task automation.
• Capability to diagnose issues across application, infrastructure, and data layers.
• Experience managing tasks, reporting progress and risks, and following priorities in systems like Jira.
• Exposure to cloud platforms (AWS, Azure, GCP) and experience with Infrastructure as Code tools such as Terraform and Ansible is a strong plus.
• Strong communication and teamwork skills to collaborate effectively with developers, architects, project managers, and clients.
• Ability to communicate clearly with customers in English (mandatory).
• Confident use of AI to speed up troubleshooting, documentation, and problem analysis.
• Curiosity and willingness to learn and explore new technologies.

• Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD) ensuring successful integration according to project requirements and the Statement of Work (SOW).
• Troubleshoot and resolve technical issues including escalated service desk tickets, perform Root Cause Analysis (RCA), and implement fixes or workarounds in collaboration with solution development teams.
• Collaborate closely with Solution Architects, Project Managers, and client IT teams during deployments, solution validation, and onboarding to ensure smooth handover and alignment.
• Participate in optimizing internal processes and tooling, support DevOps-related tasks including CI/CD automation, deployment scripts, and environment setup for internal tools.
• Contribute to creation and maintenance of technical documentation such as installation guides, runbooks, and troubleshooting playbooks; gather client feedback to identify process improvements.
• Provide on-call support for urgent escalations (Severity 1 incidents) outside regular business hours.