Implementation Specialist

Finture Sp. z o.o. is a company delivering the NetTickIT software solution across retail clients in the UK and Europe, focusing on retail environments and electronic shelf labels (ESLs).

• Proficiency in English
• Strong working knowledge of Windows Server and SQL Server
• Strong analytical skills with the ability to translate business needs into system configuration
• Understanding of API-based and file-based integrations
• Comfortable working directly with customers in workshops and delivery calls
• Experience with system configuration, integrations, or enterprise software platforms
• Strong documentation skills (requirements, specifications, user guides)
• Ability to manage multiple projects in parallel
• Willingness to travel for business several times per year

Nice to have:

• Experience with .NET Framework, C#, Visual Studio
• Retail domain knowledge (multi-store environments, labelling, operations)
• Experience with product and pricing systems (ERP), Point of Sale (POS), and ESLs
• Experience supporting retail implementation projects
• Exposure to cloud-based environments (AWS and/or Azure)

Client & Delivery Engagement:

• Act as a primary delivery contact for NetTickIT implementations
• Run client workshops to gather business and technical requirements
• Advise clients on best-practice use of NetTickIT and Electronic Shelf Labels (ESLs)
• Demonstrate NetTickIT to prospective clients

Solution Configuration & Implementation:

• Configure NetTickIT system data, business rules, templates, and workflows
• Support integration design (file-based and API-based) in collaboration with developers
• Set up and validate UAT and production environments
• Support PoC delivery, rollout planning, and go-live activities
• Produce configuration and implementation specifications

Testing, Training & Handover:

• Coordinate and support User Acceptance Testing (UAT)
• Troubleshoot configuration and integration issues
• Deliver customer training sessions (web application, mobile app, ESLs)
• Create customer-specific documentation and handover materials
• Support transition into second-line support

Continuous Improvement & Scale:

• Identify manual delivery steps and work with the team to automate them
• Help reduce lead time from opportunity to live environment
• Support internal delivery planning and workload forecasting