SAP Ariba Business Process & Systems Support SME (Temporary position)

Lundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company specialized in brain diseases. For more than 70 years, Lundbeck has been at the forefront of neuroscience research, dedicated to restoring brain health. In Krakow, the team delivers best-in-class operations and advice in Finance Operations, Finance Compliance & Reporting, Procurement, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability, Process Efficiency, People Analytics, Process Excellence, and Project Management.

• Minimum 2 years of hands-on experience with SAP Ariba support or administration
• Strong understanding of procurement processes (PR, PO, sourcing, catalogues)
• Experience in roles & access management and workflow setup in Ariba
• Experience in analyzing integration and data flow issues
• Knowledge of Concur is an advantage
• Basic knowledge of SAP FI or finance processes is a plus
• Knowledge of IT Service Management principles is an advantage
• English language proficiency at C1 level
• Strong Excel and data handling skills
• Strong interpersonal and communication skills
• Structured and solution-oriented approach
• Ability to work independently and in a multinational virtual team
• Ability to manage shifting priorities and tight deadlines
• Proactive in improving ways of working
• Curious and eager to deepen system expertise
• Comfortable supporting and guiding business users

Primary responsibilities:

• Support and maintain the SAP Ariba landscape ensuring stable daily operations
• Provide high-quality support for Procurement stakeholders
• Act as second line support for incidents and requests related to Ariba, including roles and access management, catalogue and contract administration, RfP process support, PO/PR flow support, workflow configuration support, spend data maintenance, master data changes, data flow and integration error analysis, system queries and reporting support, monitoring system logs and resolving issues
• Support selected Finance-related processes and Concur where needed
• Investigate and resolve incidents in line with defined processes, SOPs and KPIs
• Escalate complex issues to IT teams, vendors or 3rd line support when needed
• Provide system usage guidance and support to business stakeholders
• Contribute to continuous improvement initiatives within Ariba
• Participate in system enhancements, upgrades and optimization activities