IT Operations Specialist - Oracle DB & ETL Solutions

This position is within the Default Management technology team focusing on operational excellence, reliability, and performance of Oracle Database and ETL solutions. It is a senior/expert-level role dedicated to operational activities within a DevOps framework.

Must-have knowledge and experience:

• ITIL Foundation certification.
• 5+ years of hands-on experience in Oracle DB and ETL operations and support, including proficiency in writing and optimizing database queries.
• Strong knowledge of Oracle architecture, performance, and database administration.
• Experience with Linux infrastructure and environment management.
• Familiarity with DevOps tooling such as Jenkins, Git, and database change management tools (Liquibase, Flyway).
• Solid programming skills in languages such as Python, Java, or C#.
• Experience with monitoring tools and alerting systems (e.g., Splunk).

Nice-to-have knowledge and experience:

• Experience in financial services or banking applications.
• Leveraging AI capabilities such as Github Copilot to streamline and improve operational workflows.

Key Responsibilities:

• Take full, hands-on ownership from business delivery readiness to production run, ensuring operational excellence and efficiency.
• Provide daily, hands-on operational support, including monitoring, troubleshooting, problem management, and root cause analysis.
• Collaborate with cross-functional teams, including developers, analysts, and business stakeholders.
• Drive clear, timely communication with all relevant parties regarding incidents, resolutions, and ongoing operational matters.

Operational Support & Monitoring:

• Accept, analyze, and resolve support tickets for Oracle DB and ETL solution.
• Monitor database and ETL job performance, system health, and business process flows.
• Conduct proactive system health checks and preventive maintenance.
• Manage incident response and coordinate with stakeholders during critical issues.

Problem Management & Analysis:

• Troubleshoot complex issues in pre-production and production environments, including parallel production environments.
• Perform root cause analysis as part of structured problem management.
• Analyse Oracle logs, ETL job logs, and system alerts using monitoring tools.
• Document solutions and maintain a knowledge base for recurring issues.

Release & Deployment Operations:

• Execute database and ETL deployments following ITIL processes.
• Coordinate release activities across multiple environments (Pre-Prod, Production).
• Manage deployment schedules and communicate with business stakeholders.
• Perform post-deployment verification and rollback procedures when necessary.

Location: Gdańsk, Gdynia or Warsaw with a hybrid work model requiring 2 days in the office.