IT Operations Specialist (Oracle DB & ETL)

The role is within the Default Management technology team in the banking industry, focusing on Oracle Database and ETL solutions operations. The position is senior/expert level and involves ensuring operational excellence, reliability, and performance.

• ITIL Foundation certification.
• 5+ years of hands-on experience with Oracle DB and ETL operations and support.
• Strong knowledge of Oracle architecture and database administration.
• Experience with Linux infrastructure and DevOps tools (Jenkins, Git, etc.).
• Solid programming skills in Python, Java, and C#.
• Experience with monitoring tools and alerting systems (e.g., Splunk).

Nice to have:

• Experience in financial services or banking applications.
• Leveraging AI capabilities like GitHub Copilot to streamline workflows.

• Take full, hands-on ownership from business delivery readiness to production run, ensuring operational excellence and efficiency.
• Provide daily, hands-on operational support, including monitoring, troubleshooting, problem management, and root cause analysis.
• Collaborate with cross-functional teams, including developers, analysts, and business stakeholders.
• Drive clear, timely communication with all relevant parties regarding incidents, resolutions, and ongoing operational matters.
• Accept, analyze, and resolve support tickets for Oracle DB and ETL solutions.
• Monitor database and ETL job performance, system health, and business process flows.
• Conduct proactive system health checks and preventive maintenance.
• Manage incident response and coordinate with stakeholders during critical issues.
• Troubleshoot complex issues in pre-production and production environments.
• Perform root cause analysis and document solutions.
• Execute database and ETL deployments following ITIL processes.
• Coordinate release activities across multiple environments.
• Manage deployment schedules and communicate with business stakeholders.
• Perform post-deployment verification and rollback procedures when necessary.