Senior Software Engineer (AI Copilot)

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. The company powers billions of conversations with well-known brands worldwide.

• Experience building backend systems with Golang or strong proficiency in another backend language with willingness to ramp up in Go.
• Comfort with automated testing and debugging in production-oriented systems.
• Familiarity with containerization and delivery workflows (e.g., Docker, CI/CD).
• Exposure to cloud platforms (e.g., AWS) and operating services in distributed environments.
• Understanding of API design and backend architecture (RESTful and/or event-driven patterns).
• Experience with relational and/or key-value data stores (e.g., PostgreSQL, Redis) and messaging/queueing systems (e.g., Kafka, SQS or equivalents).
• Clear communication skills and a collaborative mindset.

Nice to have:

• ClickHouse
• Kafka stream processing libraries (e.g., Sarama, Goka) or similar tooling
• Temporal and/or Cassandra
• Experience with event-driven architectures at scale

• Design, build, test, and maintain backend services using Golang.
• Collaborate with engineers and stakeholders to translate requirements into technical designs and working software.
• Contribute to the full software development lifecycle: discovery, design, implementation, testing, deployment, monitoring, and support.
• Write clean, maintainable code with strong automated test coverage (e.g., Go test).
• Improve reliability, scalability, performance, and observability through pragmatic engineering and operational practices.
• Work with data stores and messaging systems such as PostgreSQL, Redis, and Kafka (or equivalents).
• Participate in code reviews, design discussions, and documentation to strengthen shared patterns and engineering standards.
• Help reduce technical debt through refactoring and continuous improvement.

This role requires hybrid work mode with attendance at the local office in Krakow, Poland for part of the week. Zendesk is an equal opportunity employer and complies with applicable laws regarding diversity, equity, inclusion, and accommodations for disabilities. Artificial intelligence or automated decision systems may be used to screen or evaluate applications in accordance with company guidelines and applicable law.