Team Coordinator – Operations

Lingaro is a company established in 2008 with over 1200 talents across 7 global sites. It offers stable employment and cooperation with top-tier engineers and experts.

• Bachelor’s degree in Business, IT, Operations, HR, or related field.
• Experience in service operations, coordination, or similar support roles (1–3 years preferred).
• Understanding of SLAs, service management concepts, or ITIL fundamentals (certification is a plus).
• Ability to work with multinational teams and stakeholders.
• Strong communication skills in English (Polish is an advantage).
• Proficiency in MS Office Suite (Excel, Outlook, PowerPoint; Power BI is a plus).
• Experience with ticketing or ITSM tools (ServiceNow, JIRA, or equivalent preferred).
• Strong organizational and multitasking skills.
• High attention to detail, documentation discipline, and structured working style.

• Monitor and track service performance against SLAs and KPIs.
• Support preparation of regular service reports, dashboards, and performance summaries.
• Flag SLA risks early by coordinating with service owners and operational leads.
• Assist in maintaining documentation related to SLAs, operational procedures, and service catalogues.
• Coordinate daily and weekly operational cadence (huddles, standups, reporting cycles).
• Serve as the primary point of coordination for crossfunctional activities involving Operations, Incident Management, HRBP/OCC, and regional teams.
• Maintain team schedules, workload distribution, and task tracking where applicable.
• Organize internal team events, onboarding planning, and process refresh sessions.
• Facilitate communication between team members, leadership, and global support teams.
• Handle requests from internal partners and channel them to the correct team owner.
• Participate in global and regional calls as required and consolidate updates for local teams.