Development Team – Microsoft Dynamics 365 (Customer Service / CRM)

The role supports delivery and configuration of solutions within the Customer Excellence platform using Microsoft Dynamics 365 Customer Service (CRM) to ensure integration and alignment with business requirements.

• Proven experience in Microsoft Dynamics 365 Customer Service (CRM) development and configuration.
• Strong understanding of D365 standard functionalities and best practices.
• Experience with Power Platform (Power Apps, Power Automate, Power BI).
• Ability to work across multiple workstreams in complex delivery environments.
• Experience in enterprise digital solutions and service workflows.
• Strong collaboration and communication skills.

Nice to have:

• Experience working in vendor-led or hybrid delivery models.
• Familiarity with Customer Service or Technical Service domains.
• Ability to scale delivery based on changing priorities and scope.
• Experience in global and multi-market environments.
• Strong focus on quality, maintainability, and long-term solution sustainability.

• Deliver development and configuration support within Microsoft Dynamics 365 Customer Service.
• Collaborate with architects, product owners, and business stakeholders across workstreams.
• Ensure solutions are scalable, maintainable, and aligned with platform best practices.
• Support both implementation and advisory activities in a hybrid delivery model.
• Contribute to continuous improvement of CRM processes and capabilities.
• Assist in analyzing business requirements and translating them into technical solutions.
• Provide support across multiple prioritized capability areas.

Work model: Hybrid - 3-4 days per week from the Poznan or Warsaw office. Assignment type: B2B contract. Project language: English. Start date: No later than June 1, 2026. Project length: 10-12 months with possible extensions. Workload: Full time.