Senior UX/UI Specialist – Microsoft Dynamics 365 CRM

This role is part of a large-scale transformation project for a client in the manufacturing industry, focusing on improving CRM and Technical Service environments.

• Strong mid-to-senior or senior-level UX/UI experience in enterprise environments
• Proven experience working with service workflows, Microsoft Dynamics 365 CRM, and enterprise digital solutions
• Strong portfolio demonstrating usability improvements and journey simplification
• Experience in process-heavy business contexts
• Excellent stakeholder engagement and workshop facilitation skills
• Ability to translate complex processes into simple, user-friendly designs

Nice to have:

• Experience working in global organizations and multi-market environments
• Minimum 6+ years experience working with UI/UX within Microsoft Dynamics 365 CRM
• Familiarity with Technical Service or Customer Service domains
• Strong understanding of UX methodologies, design systems, and user-centered design principles
• Ability to balance user needs with business goals and technical constraints

• Design and optimize user experiences across Technical Service workflows and CRM platforms
• Improve usability and simplify complex service journeys for internal and external users
• Translate business requirements into intuitive UX/UI solutions
• Conduct user research, usability testing, and journey mapping
• Facilitate workshops to align stakeholders on user experience and design priorities
• Collaborate closely with product owners, developers, and business stakeholders
• Ensure consistency in design standards across global and multi-market solutions
• Support adoption by delivering user-friendly and accessible interface designs

Location: Remote Start Date: No later than June 1, 2026 Duration: Until February 28, 2027 (with possible extension) Workload: Full-time