ServiceNow Administrator (ITSM, Platform Administration)

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

• At least 3 years of hands-on experience working with the ServiceNow platform.
• Hold the ServiceNow System Administrator certification.
• Understand ITSM, CMDB, and at least two additional ServiceNow modules.
• Familiar with databases, web services, and integration standards (REST, SOAP, SSO, SAML).
• Analytical problem-solving approach and adaptability to changing priorities.
• Confident communication in English (C1) with business and technical stakeholders.

Nice to have:

• Experience with HRSD, CSM, or App Engine / Creator Workflows.
• ITIL knowledge or process-related certifications.

• Administer and maintain ServiceNow instances, ensuring platform stability, availability, and performance.
• Configure, customize, and extend platform capabilities to support business needs.
• Handle operational support processes, diagnose issues, and resolve them within defined SLAs.
• Collaborate with business and technical stakeholders to understand requirements and deliver meaningful platform improvements.
• Plan and execute platform upgrades and maintain version alignment across environments.
• Prepare and maintain technical documentation, operational procedures, and configuration standards.