ServiceNow Consultant (ITSM/Enterprise Workflows)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions leveraging expertise across strategy, technology, design, engineering, and business operations.

• At least 3-4 years of hands‑on experience working with the ServiceNow platform.
• ServiceNow System Administrator certification.
• Experience working across multiple ServiceNow domains, such as ITSM, Asset Management, Service Catalog, CMDB, Request Fulfillment, or similar core areas.
• Understanding integrations, databases, and web service technologies (REST, SOAP, SAML, OAuth).
• Strong analytical mindset and ability to adapt to changing requirements.
• Excellent communication skills in English (C1), comfortable working with both business and technical stakeholders.

Nice to have:

• Experience with HRSD, CSM, or App Engine / Creator Workflows.
• ITIL knowledge or process-related certifications.
• Four years’ experience working with the ServiceNow platform.

• Configure, customize, and enhance ServiceNow applications and modules.
• Analyze business needs and propose effective platform-based solutions.
• Participate in ServiceNow implementation, rollout, and optimization projects.
• Support day‑to‑day platform operations and assist end users.
• Collaborate with functional and technical teams to deliver high‑quality improvements.
• Create and maintain technical and process documentation.