Technical Support Engineer (SaaS)

Medius is a global leader in cloud-based spend management solutions, founded in Sweden in 2001. The company focuses on simplifying accounts payable and spend management processes using Artificial Intelligence. The Technical Support Engineer role is part of the Cracow-based team responsible for supporting and troubleshooting applications in AP Automation, Capture, and Procurement. The position involves collaboration with R&D, L1 Support, and Consulting departments to resolve complex application-related issues and contribute to continuous process and system improvements.

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth.
• Proficiency in both Polish and English (spoken and written) for communication with an international team and customers.
• Solid general understanding of technology and comfort working in technical environments.
• Experience working with SQL, XML, and JSON.
• Strong analytical mindset with the ability to identify root causes of technical problems.
• Ability to solve complex problems and provide clear, actionable solutions.
• Keen eye for detail, especially when diagnosing technical issues.
• Focus on customer satisfaction and delivering clear, effective support.

Nice to have:

• Familiarity with AP processes or previous experience with AP Automation, Capture, Procurement, or other SaaS applications.

• Troubleshoot application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Support customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Stay up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintain clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Medius is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics. Reasonable accommodations are available for disabilities or religious reasons during the application or interview process.