Master Data Manager

Our client is a global manufacturing company with a growing Shared Services Centre based in Warsaw. The organisation operates in a dynamic, international environment and offers a hybrid working model (3 days per week from the office).

• Higher education in Business, Data, Information Management or a related discipline.
• Hands‑on experience in Master Data Management within SSC/GBS structures.
• Proven leadership background in guiding teams and shaping daily operations.
• Strong understanding of SAP; knowledge of SAP MDG is a plus.
• Excellent communication skills and ability to interact with both business and technical stakeholders.
• Fluent English.
• Ability to lead process transformation and implement standardisation on a broader scale.

• Manage the full operational lifecycle of Vendor, Customer and Material master data.
• Ensure that data requests are handled accurately and efficiently in line with defined procedures, guidelines, and service levels.
• Lead and develop team leads and analysts while ensuring clear distribution of workload and priorities across domains.
• Address complex cases, exceptions and escalations requiring deeper operational insight.
• Set expectations for the team, support development plans, and promote capability growth and cross‑training.
• Monitor KPI results, service metrics, throughput, accuracy levels and overall performance stability.
• Conduct performance discussions with internal stakeholders and highlight areas of risk or process improvements.
• Maintain strong compliance standards, including audit readiness and internal control adherence.
• Oversee the creation, update and quality of process documentation (instructions, controls, SOPs).
• Identify and drive optimisation initiatives, automation opportunities and improvements to enhance data quality and user experience.
• Ensure alignment with corporate data standards and governance requirements.