Technical Support Engineer - Wireless Products

Join Hitachi Energy as a Technical Support Engineer specializing in Wireless Products. You will support system integrators and utility customers across the full solution lifecycle, from technical pre-sales engagements to post-deployment support, working with complex wireless systems and collaborating with engineering, product management, and customer teams.

• BSc or MSc in Telecommunications, Computer Science, Electronics, or a related technical field
• 3+ years of experience in customer support and testing of network or telecommunication systems
• Strong knowledge of Wi‑Fi standards, broadband applications, and IP protocols (IPv4/IPv6/TCP/UDP)
• Advanced Linux skills and familiarity with databases such as MySQL or Oracle
• Excellent communication and interpersonal skills with a collaborative, customer‑focused mindset
• Preferred: Experience with 4G/5G, 3GPP specifications, field testing, debugging tools (Wireshark, QXDM), VMware, or CRM system

• Provide advanced technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
• Debug, analyze, and resolve complex issues to ensure optimal system performance and customer satisfaction
• Support product integration, configuration, and launch activities at customer sites
• Prepare and configure devices for demonstrations, diagnostics, evaluations, and technical briefings
• Perform remote and onsite service work, including equipment assessment and software or hardware upgrades
• Utilize Customer Resolution Management tools to track, escalate, and manage technical issues
• Collaborate with R&D, QA, and product management to improve product quality and customer experience
• Represent Hitachi Energy at industry events, trade shows, and technical conferences