Manager of Clinical Management IT Services

Galderma is a dermatology company present in approximately 90 countries, delivering a portfolio of premium brands and services in Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Founded in 1981, the company focuses on skin health and partners with healthcare professionals to meet consumer and patient needs.

• Master’s Degree in information management, computer systems, Life Sciences, or a related field.
• 10+ years of experience in IT service delivery and/or application management within IT Clinical Development or Clinical Operations in the pharmaceutical industry.
• Strong understanding of CTMS, eTMF, EDC, RTSM / IRT, eCOA / ePRO, Clinical Data Management, and Analytics platforms.
• Familiarity with leading Clinical platforms such as Veeva Clinical Suite, Medidata, Oracle Health Sciences, IQVIA, ArisGlobal Clinical.
• Experience working with external vendors and managed service providers within complex delivery models.
• Solid foundation in IT Service Management, IT Governance, Financial Management, and Vendor Management.
• Hands-on experience with validated GxP systems and complex system integrations in regulated environments.
• Proven ability to streamline, consolidate, and optimise processes across systems and teams.
• Experience leading transformation initiatives, modernising service models, and improving scalability and effectiveness of global IT services.
• Strong track record managing complex, multi-vendor, global IT service environments.
• Fluency in English; additional languages are an advantage.

• Take full ownership of the end-to-end IT service lifecycle for Clinical systems, from strategy and design through to operations, enhancements, and continuous improvement.
• Shape and maintain a 3-year Clinical IT service roadmap, covering demand, capacity, and budget planning in close partnership with Clinical Development and Clinical Operations.
• Ensure reliable, compliant, and high-performing IT service delivery that supports global clinical trial execution.
• Lead and coordinate a blended delivery model, managing internal teams, nearshore/offshore resources, and external vendors.
• Assess and prioritise incoming Clinical demands, ensuring delivery aligned with business priorities, timelines, and cost models.
• Oversee service monitoring, reporting, and control across financials, resources, compliance, and technical performance.
• Establish and enforce a robust service governance framework, including integrations, data flows, and system usage, in line with standards and regulatory requirements.
• Act as the central IT coordination point across Architects, Security, Data, and Integration teams.
• Drive innovation and continuous improvement, leading initiatives around decentralised trials, data standardisation, and AI/advanced analytics.
• Own vendor and contract management, including service level definition and performance oversight.
• Ensure systems remain validated and compliant with GxP, ICH, FDA, EMA, and other regulations, proactively managing risk.
• Lead consolidation and simplification initiatives to build a scalable and predictable Clinical IT service delivery model.