Senior IT Manager of Integration Services

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. They deliver an innovative, science-based portfolio of premium flagship brands and services spanning Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Founded in 1981, Galderma focuses on the human body's largest organ - the skin - partnering with healthcare professionals to meet individual consumer and patient needs with superior outcomes.

• 8+ years of relevant working experience in application and IT Service delivery within a global corporate environment.
• 3+ years in a similar Service Owner role.
• Experience working as part of integrations, delivering middleware services.
• Deep practical understanding of IT Service Management, IT Governance, IT Financial Management, and Vendor Management.
• Experience with E2E GxP validated integrations is a strong plus.
• Experience in streamlining and consolidating processes across technologies and teams.
• Proven track record managing complex team scenarios and varied IT team expectations (both internal and external).
• Fluency in English.

• Responsible for the entire IT service lifecycle strategy, design, transition, operations, and enhancements according to the agreed roadmap with stakeholders and Galderma IT framework.
• Consolidation and maintenance of 3 year service roadmap and related capacity planning in collaboration with application consumers.
• Accountable for IT Service Delivery and operational excellence to ensure available, predictable, efficient, and innovative services delivering business value.
• Manage a mix of nearshore, offshore, internal, and external resources, ensuring effective delivery.
• Orchestrate and assess incoming demands with domain and business owners, ensuring ongoing E2E delivery according to agreed priorities, costing model, and timelines.
• Service monitoring, control, and reporting (financial, resource, compliance, technical).
• Ensure a fit-for-purpose service governance framework for consistent and optimal integration services, offering clarity and security to consumers in line with Galderma expectations.
• Maintain working relationships across teams, playing an active role in harmonization of activities and mutual dependencies.
• Drive innovation and continuous improvement; identify and assess emerging trends and lead related initiatives for best in class integration services.
• Define and monitor contracts with vendors along with related agreed service levels.
• Monitor and measure service compliance and risk; ensure appropriate standards with any gaps effectively managed.
• Ensure continued qualification of the integration platform according to GxP standards.
• Focus on consolidation, simplification, and a structured “factory” approach to Integration delivery for an optimized, mature, and predictable service.