IT Business Analyst (Sales & Operations Planning)

Galderma is a dermatology company present in approximately 90 countries, delivering a portfolio of premium brands and services in Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Founded in 1981, the company focuses on skin health and partners with healthcare professionals to meet consumer and patient needs.

• 10+ years of experience in Information Systems with responsibility for a similar or broader functional scope, ideally in industrial operations; pharmaceutical industry experience is a plus.
• End-to-end Sales & Operations Planning (S&OP) expertise, including strong understanding of integrated planning cycles.
• Proficiency in ANAPLAN Demand & Supply Planning with hands-on experience in model building and planning workflows.
• Experience with ERP systems such as M3 and familiarity with modern and emerging technologies.
• Demonstrated leadership in large-scale Warehouse Management and Supply Chain projects, managing multiple initiatives in parallel.
• Strong cross-cultural and multilingual collaboration skills.
• Solid understanding of GxP requirements and Computerized System Validation (CSV) to ensure compliance in regulated environments.
• Stakeholder management skills are a valuable asset.

• Analyse business needs and define scope by assessing existing processes, data, market trends, and IT solutions, while proactively identifying opportunities for efficiency, simplification, and enhancement.
• Shape and prioritize business demand by collaborating with stakeholders, gathering requirements, clarifying details with Business Analysts, and leading the scoping/qualification of new initiatives.
• Plan resources and timelines by forecasting needs across Supply Chain projects, balancing Business Analyst workload, and coordinating with procurement/vendor management when external support is required.
• Oversee solution design and delivery by building business cases, ensuring support readiness, managing budgets and timelines, and acting as the first escalation point for project managers and external partners.
• Drive continuous improvement by managing support teams, optimizing service levels (incidents/requests/changes), ensuring security compliance, and enhancing user satisfaction across Master Data systems.
• Monitor and communicate business value by supporting long‑term roadmap creation, tracking incremental value delivery, linking business initiatives with IT outcomes, and promoting high-quality master data standards.
• Provide S&OP and Anaplan expertise through deep knowledge of integrated planning cycles, hands‑on Anaplan model building, strong data analysis skills, and effective cross-functional collaboration and change management.