IT Business Analyst for Global Medical Affairs

Galderma is a dermatology company present in approximately 90 countries, delivering a portfolio of premium brands and services in Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. The role is based in Krakow at the new IT hub Unity Tower, supporting the R&D function as an IT System Owner for Medical Affairs platforms globally.

• Bachelor’s or Master’s degree in Information Technology, Life Sciences, Computer Science, or a related field.
• 5–10+ years of experience as an IT Business Analyst in pharmaceutical, biotech, or life sciences industry.
• Proven hands-on experience with Veeva CRM, Veeva MedComms, Veeva PromoMats, and Salesforce Service Cloud.
• Strong experience supporting Medical Affairs or related domains such as Pharmacovigilance, Regulatory, Clinical or Commercial Medical.
• Solid experience working in regulated (GxP) environments and with validated systems.
• Hands-on experience with enterprise IT systems and complex system integrations.
• Experience collaborating with external vendors and operating in complex, multi-stakeholder environments.
• Fluent in English with strong written and verbal communication skills.

• Partner closely with Medical Affairs stakeholders to gather, shape, and translate business needs into clear, compliant IT requirements.
• Lead workshops and working sessions to align on scope, priorities, and solution design.
• Support and optimize key Medical Affairs processes including Medical Information, Medical Content, Field Medical (MSLs), scientific events, non-interventional studies, and grants management.
• Contribute to the implementation, enhancement, and integration of systems supporting Medical Affairs, working with IT teams and external vendors.
• Ensure solutions meet regulatory and compliance standards (GxP, PV, GDPR) and support validation and audit readiness.
• Act as a trusted interface between business, IT, QA, PV, Clinical and Regulatory, proactively identifying risks and driving resolution.
• Support project delivery, manage dependencies, and contribute to continuous improvement and innovation across Medical Affairs platforms.