Senior Solutions Engineer

We are the company behind CKEditor, a modern TypeScript rich text editor used by millions worldwide. CKSource produces software components like WYSIWYG editors, file managers, and document converters. We are part of Tiugo Technologies, a launchpad for developer platforms including CKEditor, TinyMCE, ButterCMS, and Uploadcare, powering millions of applications and websites globally.

• 4+ years of experience in a customer-facing technical role (Solution Engineer, Sales Engineer, Pre-Sales Engineer, Technical Account Manager, or similar)
• Strong communication, storytelling, and active listening skills
• Solid practical knowledge of JavaScript/TypeScript and web technologies
• Good understanding of web applications (front-end, back-end, REST APIs, integrations)
• Hands-on experience with API testing and debugging tools (e.g. Postman, browser DevTools)
• Practical experience with AI-powered tools and LLM-based solutions, understanding prompts, models, context windows, embeddings
• Practical understanding of cloud infrastructure and deployment environments (Docker, AWS, Azure, GCP)
• Proven ability to deliver technical presentations and product demos to technical and non-technical audiences
• Customer-oriented mindset with ability to translate technical capabilities into business value
• Ability to manage multiple customers and projects simultaneously
• Good English communication skills (C1+)

Nice to have:

• Familiarity with CMS platforms, rich text editors, or content management ecosystems
• Experience with Salesforce
• Projects portfolio on GitHub
• Experience creating technical documentation or contributing to knowledge bases

• Support the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns
• Prepare and deliver tailored product demos based on customer requirements and specific use cases
• Conduct technical support calls and provide L1 technical support to customers
• Run customer onboarding sessions to ensure smooth adoption of products
• Prepare technical documentation, integration guides, and product briefs for the sales team
• Build and maintain relationships with customers, proactively engaging to ensure their success
• Collect customer feedback and translate it into actionable insights for product and GTM teams
• Create and maintain a knowledge base including playbooks, ready-made solutions, FAQs, and best practices
• Write workarounds, simpler implementations, and integration examples for customers
• Continuously deepen technical knowledge of products and the broader ecosystem