End-User Support Engineer (Krakow Office)

We are hiring an End-User Support Engineer to keep employees productive through responsive end-user support and clear communication. You will support Windows endpoints, work with Microsoft Intune, and follow IT service operations best practices, with regular visits to our Krakow office several times a week.

• Minimum 2 years of experience in a similar technical support role
• Strong knowledge of network fundamentals plus proven troubleshooting techniques
• Experience in Windows endpoint administration for day-to-day user support
• Working knowledge of IT service operations and established best practices
• Familiarity with Microsoft Intune for device management and support tasks
• Excellent communication skills and a proactive approach to problem-solving
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and shifting priorities
• Readiness to follow instructions from direct supervisors
• English language proficiency at B1+ (intermediate) level or higher, written and spoken

Nice to have:

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Knowledge of remote access tools used for troubleshooting and support

• Deliver technical support to end users onsite and remotely
• Set up and configure computer hardware, operating systems, printers, and scanners
• Collaborate with service providers and network engineers on issue resolution
• Support meeting room technology and maintain related equipment
• Ensure SLAs and ticket response timelines are achieved
• Deploy, update, and troubleshoot software applications
• Resolve incident tickets quickly and accurately
• Maintain server room operations and coordinate necessary upkeep
• Arrange and manage cabling for IT equipment
• Adhere to all IT work instructions and procedures
• Update and maintain records for hardware inventory