End-User Support Engineer (Krakow Office)

• Hands-on experience of 2+ years in a comparable technical support position
• Strong understanding of network fundamentals and practical troubleshooting methods
• Practical experience with Windows endpoint administration and support
• Solid background in IT service operations and widely used best practices
• Hands-on experience with Microsoft Intune for device management and user support
• Excellent communication skills with a proactive, solutions-focused mindset
• Clear willingness to learn new technologies and adjust to evolving environments
• Ability to stay effective and organized when working under pressure
• Comfort with following instructions and guidance from direct supervisors
• English proficiency at B1+ (intermediate) or higher, written and spoken

Nice to have:

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Familiarity with remote access tools for troubleshooting and support

• Provide end-user technical support onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers to resolve issues
• Maintain and support meeting room technology and related equipment
• Meet service level agreements and ticket response time targets
• Install, update, and troubleshoot software applications
• Manage incident tickets efficiently through to resolution
• Oversee server room operations and ongoing maintenance
• Organize and manage IT equipment cabling
• Follow IT-related work instructions and documented procedures
• Maintain and update hardware inventory records