Cloud Support Engineer

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a market leader in enterprise analytics and mobility software, it has pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

Strategy is leading a groundbreaking shift in treasury reserve strategy by adopting Bitcoin as a key asset, reshaping the financial landscape and solidifying its position as a forward-thinking, innovative force. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

The company values boldness, agility, engagement, impact, and unity, fostering an environment where every employee's contributions are recognized and valued.

• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers (Kubernetes) experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must. Fluency in German is a plus.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.

Nice to have:

• Experience working with the Strategy platform, particularly in the Administrator role, including managing user permissions, configuring workflows, maintaining platform settings, and supporting operational processes.
• Experience with advanced e-learning authoring tools (e.g., Articulate, Captivate) and Learning Management Systems (LMS).
• Strong familiarity with documentation publishing workflows and analytics in SaaS or software environments.
• Exposure to AI or machine learning pipelines for content or workflow automation.
• Familiarity with version control systems (e.g., Git) for documentation and multimedia source files.
• Experience designing certification exams or assessment materials.

• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration and troubleshooting.
• Maintaining high quality documentation for all related tasks.

Available to work from the Warsaw office at least 3 days a week.