Major Incident Manager with German

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group has over 360,000 team members globally in more than 50 countries and offers expertise across cloud, data, AI, connectivity, software, digital engineering, and platforms.

• Bachelor’s degree in IT, business continuity, emergency management, or a related field.
• Strong experience in managing major incidents or crisis situations.
• Understanding of incident response frameworks such as ITIL, NIST, or ISO 27001.
• Clear, confident, and collaborative communication with stakeholders at all levels.
• Ability to make sound decisions under pressure and demonstrate effective leadership.
• Ability to analyze complex situations quickly and propose practical solutions.
• Familiarity with incident management software and related tools.
• ITIL certification (or equivalent).
• C1 English and C1 German language skills.

• Identify and classify major incidents requiring immediate intervention.
• Develop and maintain response plans tailored to high-severity situations.
• Lead and facilitate major incident bridge calls with all relevant stakeholders.
• Communicate timely updates and expectations to internal and external parties.
• Allocate resources to support rapid and effective incident resolution.
• Document incident timelines, actions, and outcomes for reporting and analysis.
• Oversee the resolution process to ensure adherence to procedures and timelines.
• Conduct post-incident reviews to drive process improvements and quality standards.
• Provide training and awareness programs to enhance incident response capabilities.