Knowledge Base Coordinator

We are part of Geopost – the largest parcel delivery network in Europe.

DPDgroup IT Solutions was founded in Poland in 2018. We deliver solutions to support the global IT and Tech operations of Geopost.

Today, with a Team of 170+ specialists we take part in ambitious projects, all around the world.

We hire top experts in software delivery, project management, analysis, testing, and support. Thus, we have assembled a fantastic and diverse IT Team that is able to deliver outstanding results and face any challenges.

• Proven experience in knowledge management, data coordination, information systems, or a related field
• Strong organizational, analytical, and communication skills
• Ability to collaborate with technical and non-technical teams and understand business processes
• High attention to detail and reliability in handling documentation
• Experience in knowledge base design
• Experience with enterprise knowledge base software and content management tools (e.g. Jira, Confluence, Excel, SharePoint, XWiki)
• Proficiency in Polish and English

Nice to have:

• Background in Technical Writing (either through professional experience or formal training)
• Knowledge of AI-based tools and the ability to prepare data and content for their use

• Gather, organize, categorize, and maintain data across company documents, FAQs, process guides, and technical resources
• Collaborate with technical and non-technical staff to collect and structure existing knowledge for company-wide access
• Develop, implement, and refine categorization and organization schemes for all types of company data and documentation
• Create procedures for ongoing maintenance, review, and updates of knowledge base content
• Ensure consistency, accuracy, and intuitive organization of internal and external documentation