Process Automation Lead, 3P

The Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences. It includes subsidiaries such as Tripadvisor, Viator, and TheFork, operating in travel and related categories.

• 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.
• Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.
• Ability to collaborate with technical teams and external vendors to translate business needs into delivery.
• Strong stakeholder management skills with ability to influence leadership and execute complex roadmaps.
• Mindset focused on partner experience and simplicity at every touchpoint.
• Comfortable challenging status quo, experimenting rapidly, and seeking continuous improvement.
• Leverages data and A/B testing mindset to validate solutions.
• Exceptional communication skills to translate technical complexity into actionable insights.
• Prior experience in a high-growth tech environment is preferred.

• Lead discovery sessions to identify and map high-friction points in the employee and customer journey.
• Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.
• Re-engineer and automate routine tasks to improve resolution speed and accuracy.
• Identify and eliminate product or process blockers causing employee or partner friction.
• Oversee end-to-end implementation of automation projects ensuring scalability, data validation, and alignment with global service-solution strategy.

This role is a remote position with occasional travel to company offices as necessary.