Frontend Software Engineer II

Zendesk is a company focused on powering exceptional service through AI, automation, and intelligent customer experiences. The role is within the Workforce Management product team, which provides AI-powered solutions for forecasting, scheduling, and agent performance tracking in large contact centers.

• 3+ years professional frontend development experience building production web applications.
• Very good proficiency in JavaScript (ES6+), React, Redux, and TypeScript.
• Experience writing reliable tests (Jest or similar) and participating in code reviews.
• Solid understanding of web application concepts (DOM, accessibility, performance, responsive design).
• Ability to translate product and business requirements into technical designs.
• Clear communication skills for cross-functional collaboration and explaining technical trade-offs.
• Growth mindset: curious, coachable, and committed to improving both product and craft.

Basic qualifications (required):

• 3+ years building frontend applications using React and TypeScript.
• Experience with frontend state management (Redux or equivalent).
• Practical experience with unit and integration testing (Jest, React Testing Library, or equivalent).

Preferred qualifications:

• Experience with Styled Components and Ant Design or other component libraries.
• Familiarity with monorepo layouts and tools (e.g., Yarn Workspaces, Lerna, Nx).
• Experience optimizing web application performance and working with large data sets in the UI.
• Prior experience mentoring engineers and contributing to engineering processes.

• Build scalable, maintainable UIs using JavaScript (ES6+), React, Redux, and TypeScript across the Workforce Management product.
• Own features end-to-end: design, implement, test, and ship while collaborating with product and backend engineers.
• Improve application performance and UX through profiling, optimization, and thoughtful trade-offs.
• Contribute to technical direction and squad-level architectural decisions linked to business objectives.
• Tackle technical debt and refactor for long-term maintainability and developer productivity.
• Participate in and lead peer code reviews; write and maintain unit and integration tests (Jest).
• Document designs, share knowledge, and mentor junior engineers to grow team capability.

• This role requires hybrid work: attendance at the local office part of the week with the specific schedule determined by the hiring manager.
• Artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications.
• Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion.
• Reasonable accommodations are available for applicants with disabilities and disabled veterans upon request.