Automation Support Specialist

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.

• Solid experience with SQL (preferably Oracle PL/SQL).
• Ability to write queries and navigate relational database structures.
• Analytical mindset and strong problem-solving abilities.
• Self-organized and capable of working under pressure.
• Prior experience in IT support roles.
• Proficiency in English (minimum B2 level).
• Strong communication and time management skills.
• Curiosity and interest in low-code platforms, RPA tools, and workflow automation.

Nice to have:

• Experience with SSRS and SSIS, understanding of ITIL processes.
• Familiarity with Jira Service Desk or similar ticketing systems.
• Knowledge of Python, UiPath, Oracle, Microsoft technologies.
• Knowledge of frontend technologies (HTML, CSS, JavaScript).

• Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, Microsoft Power Automate, and workflow orchestration.
• Manage and resolve technical inquiries via ticketing and communication platforms.
• Triage and troubleshoot technical issues using internal case tracking systems.
• Ensure timely support delivery in accordance with defined Service Level Agreements (SLAs).
• Collaborate with clients to gather information, resolve issues, or escalate as needed.
• Open to work in an afternoon shift model (12:00–20:00 CET) as part of our support structure.