IT Support Specialist

Since 2016, Epcido has specialized in the installation, service, and commissioning of distribution centers in North America and Europe. Part of the Eltronic Group, a leader in automation and digitalization, the company embodies Scandinavian values like innovation, efficiency, and collaboration.

At Epcido, employees join a supportive team focused on meticulous planning and technological progress. The company contributes to innovative projects while fostering a welcoming environment where skills are recognized and valued. It emphasizes work-life balance and creating a workplace where every team member can grow and excel.

• Technical education in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience in IT & Software Support or a similar role, with a strong background in troubleshooting and technical problem-solving.
• Knowledge of hardware components, peripherals, and mobile devices.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Fluent in verbal and written English.

• Provide timely and effective technical support to employees regarding hardware, software, networking, and other IT-related issues.
• Install, configure, and maintain computer hardware, software, peripherals, and other technology equipment.
• Manage and support the company's network infrastructure, including troubleshooting connectivity and performance issues.
• Assist in maintaining and updating software documentation, including user guides and FAQs.
• Supervise requests in the ticketing system.
• Report bugs, perform manual testing, and coordinate implementation of new features in the internal system.

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