Siebel IT Operations Specialist

• Minimum 3+ years of experience working with Siebel CRM (Operations / Administration / Support).
• Solid knowledge of SQL and database environments (Oracle preferred).
• Experience analyzing system logs and working with monitoring tools.
• Practical knowledge of ITIL processes (Incident, Problem, Change Management).
• Experience supporting production and test environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and teamwork abilities.

Nice to have:

• Knowledge of Linux / Unix environments.
• Experience with CI/CD pipelines.
• Understanding of SOA / ESB / OSB integrations.

• Monitor and maintain Siebel CRM production and test environments.
• Analyze incidents, diagnose root causes, and provide effective resolutions.
• Support Change Management processes and deployment activities.
• Provide operational support to business users and project teams.
• Work with SQL queries, system logs, and monitoring tools to ensure platform stability.
• Collaborate with development and integration teams on CRM ecosystem improvements.
• Support integrations with back-office systems (SOA / ESB).
• Contribute to environment stabilization and operational process optimization.
• Assist in automation of monitoring and deployment activities.
• Create and maintain operational and technical documentation.