IT Operations Specialist

Sybilla Technologies designs, builds, and operates robotic optical observatories for monitoring objects in space. They specialize in end-to-end systems and software for automated data acquisition, analysis, and scheduling across networks of sensors. Their work spans Space Situational Awareness, Space Surveillance & Tracking, Space Traffic Management, as well as stellar and planetary research, education, and commercial on-demand observations.

• 6-8+ years of hands-on IT support or operations experience
• Experience with Windows endpoints and servers (50+ devices)
• Experience in distributed or industrial environments
• Network setup and troubleshooting skills
• Familiarity with RMM tools
• Bachelor’s degree in IT / Computer Science or equivalent hands-on experience
• English proficiency for technical documentation and communication
• Proven experience owning incidents end‑to‑end and delivering durable fixes
• Experience with system deployment and recovery at scale
• Ability to create and maintain clear operational documentation
• Ability to reach Bydgoszcz sites within ~60 minutes
• Category B driving licence
• Occasional availability for international travel

Nice to have:

• Experience with remote/distributed environments or limited-connectivity sites
• Endpoint fleet management or patching tools
• Scripting or automation experience
• MikroTik knowledge
• Relevant certifications (ITIL, CompTIA, Microsoft, MikroTik)
• Exposure to hybrid management tools (e.g. Azure Arc)

• Ensure continuous availability, stability, and performance of distributed Windows workstations, servers, and connected network segments
• Proactively detect, diagnose, and resolve hardware and system issues before they impact users
• Own complex incidents end‑to‑end, identifying root causes across hardware, OS, and network layers
• Coordinate with internal teams and local technicians to restore failing sites or devices
• Validate physical infrastructure (cabling, power, environment, device integrity) during builds and troubleshooting
• Work closely with installation and field teams to identify and mitigate installation defects affecting availability
• Act as an escalation point for 1st and 2nd line support and provide structured guidance
• Deliver remote support and perform occasional on‑site interventions when required
• Define, implement, and continuously improve standardized processes for provisioning, patching, imaging, and recovery
• Improve standardization, automation, and operational documentation (e.g. scripting, templates)

• Must be able to reach Bydgoszcz sites within ~60 minutes
• Category B driving licence required
• Occasional availability for international travel