IT Helpdesk Specialist

XTB is a global company from the financial industry, focusing on online trading of financial instruments. It is the largest FinTech in Poland and a leader in Central and Eastern Europe, operating in several countries including Asia and South America. The company offers training and development programs and operates in an international business environment.

• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory management (user and endpoint management).
• Familiarity with Endpoint Management tools (ManageEngine Endpoint Central).
• Familiarity with Atlassian tools (Jira, Jira Service Management).
• Excellent troubleshooting and problem solving skills.
• English proficiency at a minimum B2 level.
• IT asset management experience.
• Ability to think analytically and logically.
• Independence.
• Proactive reporting of changes.
• Focus on cross-team collaboration and knowledge sharing.

Nice to have:

• Experience with Google Workspace administration.
• Familiarity with Identity management (Entra ID).

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with setup and configuration of computers, printers, telephones, and other IT devices.
• Provide, install, maintain, and troubleshoot hardware and software for existing team members and new hires, ensuring seamless onboarding and offboarding experiences.
• Manage and document IT and support requests.
• Coordinate with vendors and service providers for equipment repairs, maintenance, and office network infrastructure.
• Manage user accounts via Active Directory.
• Support and administer selected IT applications and systems.
• Register and manage the queue of orders flowing to IT in the Jira system and other access channels.
• Maintain a register of equipment used in XTB and perform periodic inventory.