IT Support Specialist

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. Founded in 2012 and operating in 90+ markets, RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Must have:

• Expertise in Windows troubleshooting and knowledge of workstation-level software environments.
• Understanding of networking, including LAN management and workstation-level connectivity.
• Strong communication skills: the ability to explain technical concepts to non-technical colleagues in a patient and professional manner.
• Technical fluency: Git, basic Linux skills, or script-writing abilities.
• Languages: English (B1+), Polish (C2).

Nice to have:

• Experience with cloud ecosystems, particularly Azure Active Directory or Google Workspace.
• Knowledge of macOS and Linux environments in a corporate setting.
• Familiarity with network security, including Firewalls, UTM, IPS, and VPN configurations.
• Experience in scaling IT infrastructure in fast-growing organizations.
• Interest in AI tools to assist in troubleshooting or documentation.

• Oversee and maintain the office IT infrastructure, ensuring high availability and performance for 1500+ users.
• Support internal users by troubleshooting hardware and software issues, both on-site and remotely.
• Manage and configure network devices (switches, printers), workstations, and access control systems.
• Drive automation by developing tools to streamline routine IT processes and repetitive tasks.
• Ensure security and stability through proactive network monitoring, backup management, and system auditing.
• Collaborate with the IT team to select and deploy the best hardware and software solutions for the company’s evolving needs.