Cloud Support Engineer

• 1–3 years of experience in support / cloud / sysadmin roles
• Knowledge of AWS or Azure (GCP is a plus)
• Basic networking understanding (DNS, routing, firewalls)
• Experience with ticketing tools (e.g., Jira)
• Strong problem-solving and organizational skills

Nice to Have:

• FinOps or governance exposure
• Scripting (Python, PowerShell, Bash)
• Infrastructure as Code basics
• Cloud certifications (AWS / Azure / GCP)

• Triage, troubleshoot, and resolve cloud support tickets
• Manage ticket lifecycle and meet SLA targets
• Perform daily operations (access, monitoring, tagging, basic networking)
• Support GitHub administration and IAM processes
• Assist with cost analysis (FinOps) and documentation improvements